SHIPPING INFO

Last updated August 02, 2020

Thank you for visiting and shopping at Na-YU Cosmetics. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

  • All orders are processed within 5 business days.

  • You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.

  • After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.

  • Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please

allow additional days in transit for delivery. If there will be a significant delay in shipment of your

order, we will contact you via email or telephone.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your

tracking number(s). The tracking number will be active within 24 hours.

 

International Shipping Policy

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.